Saving Fossil Fuels Alternative Energy - 2340 Words

Saving Fossil Fuels; Alternative Energy http://www.associatedrenewable.com/content/alternative-energy Saving Fossil Fuels; Alternative Energy Most people today use fossil fuels, but there is a problem that comes with using them. Soon, the world is going to run out of fossil fuels. The average person uses some type of fossil fuel every single day, and cannot imagine a world without them. Can you imagine a world with no gas, propane, or coal? Better yet, can you imagine the world without the machines, vehicles, and appliances that are powered by fossil fuels. Fossil fuel is not the only form of energy, though. There is also alternative energy. We must start using alternative energy. We must start using alternative energy, or we will†¦show more content†¦When in its pure form, hydrogen is odorless, colorless, tasteless, and highly flammable, however it is not poisonous. Hydrogen energy can power electrical generators, vehicles, and airships. Airships are aircrafts that stays in the air using gases like hydrogen and helium. Airships include blimps and zeppelins. (Schlager and Weisblatt, 136)) Hydrogen was first produced in 1671 by Robert Boyle. He produced the gas by dissolving iron in acid. It was not officially recognized as a gas until 1766, when Henry Cavendish proved not only that hydrogen existed, but also that it was 14 times lighter than air. Laurent Lavoisier named the gas hydrogen using the greek words â€Å"hydro† (water) and â€Å"gene† (forming†). Before Lavoisier named the gas, it was called â€Å"inflammable air†, because it was so likely to explode. (Schlager and Weisblatt, 136) Scientists believe that hydrogen energy could become a significant power source in the future. It can power vehicles, and does not pollute very bad. There are many benefits, but there is one big problem that is very hard to overcome. The hydrogen must be pure. It is very hard to produce large amounts of pure hydrogen energy. (Doeden, 53) Bioenergy Another type of alternate energy is bioenergy. Bioenergy is produced by biofuel which is produced by biomass. Biomass is recently living organic matter that can be burnt. Examples of biomass are wood, dung, and plant matter. These, when mixed with gasoline produce biofuel. Biofuel creates

Causes of World War II in the Pacific

World War II in the Pacific was caused by a number of issues stemming from Japanese expansionism to problems relating to the end of World War I. Japan After World War I A valuable ally during World War I, the European powers and the U.S. recognized Japan as a colonial power after the war. In Japan, this led to the rise of ultra-right wing and nationalist leaders, such as Fumimaro Konoe and Sadao Araki, who advocated uniting Asia under the rule of the emperor. Known as hakkà ´ ichiu, this philosophy gained ground during the 1920s and 1930s as Japan needed increasingly more natural resources to support its industrial growth. With the onset of the Great Depression, Japan moved towards a fascist system with the army exerting growing influence over the emperor and government. To keep the economy growing, an emphasis was placed on arms and weapons production, with much of the raw materials coming from the U.S. Rather than continue this dependence on foreign materials, the Japanese decided to seek out resource-rich colonies to supplement their existing possessions in Korea and Formosa. To accomplish this goal, the leaders in Tokyo looked west to China, which was in the midst of a civil war between Chiang Kai-sheks Kuomintang (Nationalist) government, Mao Zedongs Communists, and local warlords. Invasion of Manchuria For several years, Japan had been meddling in Chinese affairs, and the province of Manchuria in northeast China was seen as ideal for Japanese expansion. On Sept. 18, 1931, the Japanese staged an incident along the Japanese-owned South Manchuria Railway near Mukden (Shenyang). After blowing up a section of track, the Japanese blamed the attack on the local Chinese garrison. Using the Mukden Bridge Incident as a pretext, Japanese troops flooded into Manchuria. The Nationalist Chinese forces in the region, following the governments policy of nonresistance, refused to fight, allowing the Japanese to occupy much of the province. Unable to divert forces from battling the Communists and warlords, Chiang Kai-shek sought aid from the international community and the League of Nations. On Oct. 24, the League of Nations passed a resolution demanding the withdrawal of Japanese troops by Nov. 16. This resolution was rejected by Tokyo and Japanese troops continued operations to secure Manchuria. In January, the U.S. stated that it would not recognize any government formed as a result of Japanese aggression. Two months later, the Japanese created the puppet state of Manchukuo with the last Chinese emperor  Puyi as its leader. Like the U.S., the League of Nations refused to recognize the new state, prompting Japan to leave the organization in 1933. Later that year, the Japanese seized the neighboring province of Jehol. Political Turmoil While Japanese forces were successfully occupying Manchuria, there was political unrest in Tokyo. After a failed attempt to capture Shanghai in January, Prime Minister Inukai Tsuyoshi was assassinated on May 15, 1932  by radical elements of the Imperial Japanese Navy who were angered by his support of the London Naval Treaty and his attempts to curb the militarys power. Tsuyoshis death marked the end of civilian political control of the government until after World War II. Control of the government was given to Admiral SaitÃ…  Makoto. Over the next four years, several assassinations and coups were attempted as the military sought to gain complete control of the government. On Nov. 25, 1936, Japan joined with Nazi Germany and Fascist Italy in signing the Anti-Comintern Pact which was directed against global communism. In June 1937, Fumimaro Konoe became prime minister and, despite his political leanings, sought to curb the militarys power. The Second Sino-Japanese War Begins Fighting between the Chinese and Japanese resumed on a large scale on July 7, 1937, following the Marco Polo Bridge Incident, just south of Beijing. Pressured by the military, Konoe permitted troop strength in China to grow and by the end of the year Japanese forces had occupied Shanghai, Nanking, and southern Shanxi province. After seizing the capital of Nanking, the Japanese brutally sacked the city in late 1937 and early 1938. Pillaging the city and killing nearly 300,000, the event became known as the Rape of Nanking. To combat the Japanese invasion, the Kuomintang and Chinese Communist Party united in an uneasy alliance against the common foe. Unable to effectively confront the Japanese directly in battle, the Chinese traded land for time as they built up their forces and shifted industry from threatened coastal areas to the interior. Enacting a scorched earth policy, the Chinese were able to slow the Japanese advance by mid-1938. By 1940, the war had become a stalemate with the Japanese controlling the coastal cities and railroads and the Chinese occupying the interior and countryside. On Sept. 22, 1940, taking advantage of Frances defeat that summer, Japanese troops occupied French Indochina. Five days later, the Japanese signed the Tripartite Pact effectively forming an alliance with Germany and Italy Conflict With the Soviet Union While operations were ongoing in China, Japan became embroiled in border war with the Soviet Union in 1938. Beginning with the Battle of Lake Khasan (July 29 to Aug. 11, 1938), the conflict was a result of a dispute over the border of Manchu China and Russia. Also known as the Changkufeng Incident, the battle resulted in a Soviet victory and expulsion of the Japanese from their territory. The two clashed again in the larger Battle of Khalkhin Gol (May 11 to Sept. 16, 1939) the following year. Led by General Georgy Zhukov, Soviet forces decisively defeated the Japanese, killing over 8,000. As a result of these defeats, the Japanese agreed to the Soviet-Japanese Neutrality Pact in April 1941. Foreign Reactions to the Second Sino-Japanese War Prior to the outbreak of World War II, China was heavily supported by Germany (until 1938) and the Soviet Union. The latter readily provided aircraft, military supplies, and advisors, seeing China as a buffer against Japan. The U.S., Britain, and France limited their support to war contracts prior to the beginning of the larger conflict. Public opinion, while initially on the side of the Japanese, began to shift following reports of atrocities like the Rape of Nanking. It was further swayed by incidents such as the Japanese sinking of the gunboat U.S.S.  Panay  on Dec. 12, 1937, and increasing fears about Japans policy of expansionism. U.S. support increased in mid-1941, with the clandestine formation of the 1st American Volunteer Group, better known as the Flying Tigers. Equipped with U.S. aircraft and American pilots, the 1st AVG, under Colonel Claire Chennault, effectively defended the skies over China and Southeast Asia from late-1941 to mid-1942, downing 300 Japanese aircraft with a loss of only 12 of their own. In addition to military support, the U.S., Britain, and the Netherlands East Indies initiated oil and steel embargoes against Japan in August 1941. Moving Towards War With the U.S. The American oil embargo caused a crisis in Japan. Reliant on the U.S. for 80 percent of its oil, the Japanese were forced to decide between withdrawing from China, negotiating an end to the conflict, or going to war to obtain the needed resources elsewhere. In an attempt to resolve the situation, Konoe asked U.S.  President Franklin Roosevelt  for a summit meeting to discuss the issues. Roosevelt replied that Japan needed to leave China before such a meeting could be held. While Konoe was seeking a diplomatic solution, the military was looking south to the Netherlands East Indies and their rich sources of oil and rubber. Believing that an attack in this region would cause the U.S. to declare war, they began planning for such an eventuality. On Oct. 16, 1941, after unsuccessfully arguing for more time to negotiate, Konoe resigned as prime minister and was replaced by the pro-military General Hideki Tojo. While Konoe had been working for peace, the Imperial Japanese Navy (IJN) had developed its war plans. These called for a preemptive strike against the U.S. Pacific Fleet at  Pearl Harbor, Hawaii, as well as simultaneous strikes against the Philippines, Netherlands East Indies, and the British colonies in the region. The goal of this plan was to eliminate the American threat, allowing Japanese forces to secure the Dutch and British colonies. The IJNs chief of staff, Admiral Osami Nagano, presented the attack plan to Emperor Hirohito on Nov. 3. Two days later, the emperor approved it, ordering the attack to occur in early December if no diplomatic breakthroughs were achieved. Attack on Pearl Harbor On Nov. 26, 1941, the Japanese attack force, consisting of six aircraft carriers, sailed with Admiral Chuichi Nagumo in command. After being notified that diplomatic efforts had failed, Nagumo proceeded with the attack on Pearl Harbor. Arriving approximately 200 miles north of Oahu on Dec. 7, Nagumo began launching his 350 aircraft. To support the air attack, the IJN had also dispatched five midget submarines to Pearl Harbor. One of these was spotted by the minesweeper U.S.S.  Condor  at 3:42 a.m. outside of Pearl Harbor. Alerted by  Condor, the destroyer U.S.S.  Ward  moved to intercept and sank it around 6:37 a.m. As Nagumos aircraft approached, they were detected by the new radar station at Opana Point. This signal was misinterpreted as a flight of  B-17 bombers  arriving from the U.S. At 7:48 a.m., the Japanese aircraft descended on Pearl Harbor. Using specially modified torpedoes and armor piercing bombs, they  caught the U.S. fleet by complete surprise. Attacking in two waves, the Japanese managed to sink four battleships and badly damaged four more. In addition, they damaged three cruisers, sank two destroyers, and destroyed 188 aircraft. Total American casualties were 2,368 killed and 1,174 wounded. The Japanese lost 64 dead, as well as 29 aircraft and all five midget submarines. In response, the U.S. declared war on Japan on Dec. 8, after  President Roosevelt  referred to the attack as a date which will live in infamy. Japanese Advances Coinciding with the attack on Pearl Harbor were Japanese moves against the Philippines, British Malaya, the Bismarcks, Java, and Sumatra. In the Philippines, Japanese aircraft attacked U.S. and Philippine positions on Dec. 8, and troops began landing on Luzon two days later. Swiftly pushing back  General Douglas MacArthurs Philippine and American forces, the Japanese had captured much of the island by Dec. 23. That same day, far to the east, the Japanese overcame fierce resistance from U.S. Marines to  capture Wake Island. Also on Dec. 8, Japanese troops moved into Malaya and Burma from their bases in French Indochina. To aid British troops fighting on the Malay Peninsula, the Royal Navy dispatched the battleships H.M.S.  Prince of Wales  and  Repulse  to the east coast. On Dec. 10,  both ships were sunk by Japanese air attacks  leaving the coast exposed. Farther north, British and Canadian forces were resisting Japanese  assaults on Hong Kong. Beginning on Dec. 8, the Japanese launched a series of attacks that forced the defenders back. Outnumbered three to one, the British surrendered the colony on Dec. 25.

A Comparison of the Masks In Cold Blood, Streetcar Named...

Peeking Behind the Masks In Cold Blood, Streetcar Named Desire, and Fences In life, we all attempt to project some kind of personality to others. We have a mask we wear in different situations, but when times get tough, we eventually discard our masks and become our true selves. We dont live behind our masks until the tragic end, like the characters of In Cold Blood by Truman Capote, Streetcar Named Desire by Tennessee Williams, and Fences by August Wilson. The three characters, Perry Smith, Blanche DuBois, and Troy Maxson wore masks to their bitter endings, always trying to fool everyone else. When times got tough, they had to face themselves, and they could not stand the sight. The characters of Blanche†¦show more content†¦Harris states that DuBois masks her life. She doesnt want to face what she really is. The worst horror for her in her mind is for anyone else to see her true self. The audience does see it almost right away, and they know from the first representation of DuBois that they are in for something else. Williams sets up DuBois scenes so the audience can quickly ascertain her true personality. The audience is, however, aware that baths and light bulbs have a meaning for Blanche apart from their functional existence (Corrigan 575). Mary Ann Corrigan writes that DuBois is far from perfect, and the audience can see just that in her drinking of alcohol and her slight comments towards her sister and brother-in-law (575). Yet, the whole time she is hiding behind her mask, she tells everyone she only has a drink once in a while, and she needs her baths to relax. The audience cannot mistake that Dubois does know who she really is, and what her situation holds for her. For this reason, she chooses to hide behind her mask of a southern belle, with her old dresses, rituals, and paper shaded light bulbs (Vogel 505). Dan Vogel states in his book The Three Masks of American Tragedy, She is beyond the capability of even attempting to control and manipulate the world about her. Obviously she recognizes truth, and the truth is that her life is compoundedShow MoreRelatedProject Mgmt296381 Words   |  1186 Pagesprogram has a project manager. The major differences lie in scale and time span. Program management is the process of managing a group of ongoing, interdependent, related projects in a coordinated way to achieve strategic objectives. For TABLE 1.1 Comparison of Routine Work with Projects Routine, Repetitive Work Taking class notes Daily entering sales receipts into the accounting ledger Responding to a supply-chain request Practicing scales on the piano Routine manufacture of an Apple iPod Projects

Preventing Juvenile Delinquency Essay - 1386 Words

Preventing Juvenile Delinquency The saying is that history often repeats itself. If this is true then society will have to deal with the complex burden of juvenile who eventually become adult criminals. However, if this saying is not true then the community in which juvenile delinquency exist must have the tool necessary to divert the youth in the community. If one is to change delinquent youth’s behavior, they need to variegate the justice system in order to prevent juvenile delinquent recidivisms. Furthermore, understanding the cause of juvenile delinquency is an important key in its prevention. In order to understand the cause of juvenile delinquency the history of the juvenile justice and the varies approach to prevent it must†¦show more content†¦There was a feeling during the progressive era starting 1901 that the justice system should take the responsibility to recover the lives of young offenders before they were sucked into criminal activities. The parenting responsibility was that of the state so that the children got an opportunity to recover. In the year 1967 mot of the cases of juvenile delinquency were tried in juvenile courts. Persons under the age of 18 were tried in juvenile courts. The approach was to use civil proceedings rather than criminal proceedings. However, in 1967 it was held by the Supreme Court that it was necessary for the juvenile courts to use the due process of law† (Zigler, Edward. 1994). The approach after the decision was to encourage the states to develop plans that would discourage juvenile delinquency. In this context the juvenile delinquency Prevention and Control Act 1968 was passed. To strengthen this movement, the Office of juvenile justice and Delinquency Prevention, established The Runaway Youth Program, and The National Institute for Juvenile justice and Delinquency Prevention. The law was The juvenile justice and Delinquency Prevention Act 1974. The law was the juvenile justice and Delinquency Prevention Act 1974. However, the movement received a setback when there was an increase in juvenile crimes during 1980s and 1990s. The 1974 Act was amended to allow states to try juvenilesShow MoreRelated Preventing Juvenile Delinquency Essay2173 Words   |  9 PagesPreventing Juvenile Delinquency There is a saying that history often repeats itself. If this is a true saying, then society will have to deal with the complex issue of juveniles delinquents, who may eventually become adult criminals, as societies in time past dealt with the same conflict. Moreover, if this saying is true then the community in which juvenile delinquencies exist must have the tools necessary to divert the youth from crime. If one is to convert delinquent youth’s behavior, theyRead MorePreventing Juvenile Delinquency Rough Draft1976 Words   |  8 Pagesthe importance of Preventing Juvenile Delinquency and what different ideas, concepts and methods are available to those adolescents that are either at-risk already or those that can be in the future. Early prevention is the best method of slowing down the statistics of crimes among adolescents, by keeping them off of the streets and out of the justice system by providing the means to teach them to be productive rather than destructive. Prevention of Juvenile Delinquency-Rough Draft IntroductionRead MoreThe And Its Role For Preventing Juvenile Delinquency And Violence850 Words   |  4 Pagesfathers are major contributors to males being incarcerated. Careful analyses of juvenile court cases in the United States, shows that economic conditions rather than family composition influenced children’s delinquency.(Juvenile Crime, Juvenile Justice (2001)) (Chilton and Markle, 1972). Absent Fathers One of the most prominent findings concerning the importance of fathering and its role in preventing juvenile delinquency and violence was first disclosed by evidence in a cross-cultural study, whichRead MoreA Healthy Home Environment Is A Leading Factor For Preventing Juvenile Delinquency?2145 Words   |  9 PagesSusan Babb Tutor: Course: Date: Is there Evidence that a Healthy Home Environment is a Leading Factor in Preventing Juvenile Delinquency? Crime committed by adolescents and children is called juvenile delinquencies under the statutory age. A juvenile delinquent is one who has many troubles but is a minor. The need for dealing with juvenile delinquency is becoming more urgent each day. The number of young people going through court has increased tremendously and therefore our young people need helpRead MoreBreaking Down the Walls of Delinquency1685 Words   |  7 Pagesexplore how family life influences juvenile delinquency. Juveniles are more likely to become juvenile delinquents if there is little structure provided for them in their families. Children who are rejected by their parents, who grow up in homes with considerable conflict, or who are inadequately supervised are at the greatest risk of becoming delinquent. Literature reviews, focused on the relationship between child abuse and juvenile delinquency, indicate that juvenile delinquents are often productsRead MoreJuvenile Delinquency Is An Increasing Problem Within The United States995 Words   |  4 Pages Juvenile delinquency has become an increasing problem within the United States. According to Siegel and Welsh (2012), more than 1.1 million youth are being arrested each year for various crimes ranging from loitering to murder. There are numerous reasons why there should be programs to help deter delinquency. One of which, Greenwood (2008), states that juvenile delinquency has started to take it’s toll on tax payers. The cost of arresting, incarcerating, prosecuting, and treating offenders has beganRead MoreThe Effects Of Juvenile Delinquency On Teens864 Words   |  4 Pagesunderdevelopment, deficiency and lack of housing areas. Theses can also affect teens that increase-doing crimes in which it called juvenile delinquency. There are two terms that define juvenile delinquency, 1: conduct by a juvenile characterized by antisocial behavior that is a beyond parental control and therefore subject to legal action; 2: a violatio n of law committed by a juvenile and not punishable by death or live imprisonment. (Cite). In this topic, I will explain more about family factors in whichRead MoreBalancing Justice and Rehabilitation Essay538 Words   |  3 Pageson track, the multistep juvenile justice system determines adolescent offenders’ consequences to provide them a chance for change and rehabilitation, making it overall effective and fair to juveniles and the community. Although most juveniles who enter the system are not real criminals, some are, so by understanding their crimes and reasoning, law enforcement can better identify and stop repeat offenders. For instance, most crime rates have gone down recently, but juvenile robbery arrests have increasedRead MoreThe Effects Of Delinquency On Children s Life1657 Words   |  7 Pagescommit more crimes than adults, and that if we can reduce the amount of delinquency that occurs in the United States, then we will also reduce the amount of crime. To understand how to prevent delinquency, we must first understand what causes it. Delinquency can be caused by a number of factors involving the child s family, socialization, economic background and drug use. Of course, the earliest contributor to delinquency in a child s life is the family. (1) Early family dysfunction can leadRead MoreGender Roles : The Juvenile Justice System1244 Words   |  5 PagesGender Roles in the Juvenile Justice System What role does gender play at the various stages of the juvenile justice system? Gender plays an enormous role in the juvenile justice system; both boys and girls have their fair share of run-ins with the Juvenile Justice System, but now more so than ever, females crime rates have increased. In some instances within the juvenile justice system, it may appear that boys and girls are comparable; however there are differences, even though they are subtle.

School Community Free Essays

This excellent, informative, yet dated book defines specific, diverse action plans for schools to build community support. The authors identify customer segments and various ways in which the schools can engage them, as well as inexpensive strategies for enhancing the schools image. Of particular use were the examples of surveys, community activities and pitfalls to avoid. We will write a custom essay sample on School Community or any similar topic only for you Order Now The most highlighted activity is what the authors called in 1994 â€Å"database marketing†, which in 2007 terms is the precursor to data mining. The work was only available on photocopy, which made some of the footnotes and graphs unreadable, but generally the strategies expressed are useful in today’s climate. Authors hold ph. D. in education and published a number of peer-reviewed articles. The book handles the issue of school and community relationship from a marketing point of view. It presents a number of action plans that are not tested with real evidence about their efficiency. Rovezzi David (1994) suggested that schools use advanced marketing to build community support for identified customers. This would enhance school image. The plans utilized were derived from practical experience in the field of marketing. The effectiveness of the plans are unknown however since they were not employed before. How to cite School Community, Papers

A Remarkable Woman Of The Early West Essay Example For Students

A Remarkable Woman Of The Early West Essay Margaret Ann Martin was born in Greenfield, Nelson County, Virginia on January20th, 1834. Her parents were Hudson Martin and Nancy Thorpe. Hudson Marton wasborn in Virginia in 1765. At the close of the Revolutionary War, Giddeon Martin, his aftermoved to Kentucky. Giddeon Martin had fought for seven years in the Revolution underGeneral George Washington. Hudsont Martin and Nancy Thorpe were married March 22nd, 1824. Thefollowing children were born to this union John, their only son, and daughters Jane,Mahalley, Margaret Ann, Nancy and Jennie. They were raised in Virginia. Margaret Anns mother died in 1859 and her father in 1861. Margaret Ann wasmarried to Andrew Jackson on December 16th, 1858. They loved in Broxton County,West Virginia. Andrew Jackson, joined with the Confederate Army and was madeCaptain of Company B-19th Virginia Cavalry. Mrs. Jackson was ordered north in the fall of 1863. All of her possessions andproperty were confiscated and she was allowed to take only her two saddle bags ofclothing, approximately sixty pounds of baggage. She was carried on horseback, under aflag of truce through the Confederate lines to her house in Virginia. During his four years of service in the army, Captain Jackson came home to visithis wife three times. On one visit, he only had time for dinner with her and had been goneabout fifteen minutes when the house was surrounded by soldiers. Once he came for avisit overnight and at another time for nine days. At the close of war, Captain and Mrs. Jackson moved to South Carolina two yearsin the fall of 1865hey started West by ox teams, stopping in Bandera Couny, Texas, wherethey remained until 1873. Mr. Jackson was running a sawmill there. They left Texas, May 1873 with three wagons and ox teams, driving five yoke ofoxen to one wagon and four yoke each to the other two wagons. They avaraved fromtwenty to twenty five miles per day. At night, when camped, two oxen were neckedtogether and belled. They spent that winter in Trinadad, Colorado, where they could have good rangefor there cattle, remaining there until May 1874 when they started north on the third leg oftheir journey, going out by Larma City, Pueblo, Denver and down to the great Salt Lake,hence to Corrine into Idaho, down the Snake River to Munds Ferry, then out over thePowder Range into backer City, Oregon. From here they traveled into Grand RoundValley, crossed the Blued mountains into Walla-Walla and continued up the ColumbiaRiver, crossing in October 13, 1874, coming into Yakama County, Washington. Theyarrived at Kittitas Valley, November 2nd, 1874. Mr. Jackson was a stock and horse traderso in the spring he decided to go to Pudget Sound where he sold his oxen for $250.00 ateam, realizing some $3,250.00. He then bought two teams of horses, four head, and oneteam of mules with wagon. They lived in Washington for a few years, logging andworking in a sawmill but he soon became restless and wanted to go South, throu ghOregon, Klamath Lake, Tule Lake and out into California. They crossed the SacramentoRiver at Red Bluffs into Sacramento City, and continued on into San Joaquin Valley,coming through to San Bernardino, California. After some short rest and many needed repairs, the wagon train started across the desert to Hardyville, hence on into Arizona. They arrived in Presscott, January 1st, 1876. Mrs., Jackson was the first white woman tolive on Lower Oak Creek . They drove out to Chino Valley and lived there for threemonths in a house owned by Mr. Hall. .u0c9b6e3208343daf4abbe4c2fa0a30cf , .u0c9b6e3208343daf4abbe4c2fa0a30cf .postImageUrl , .u0c9b6e3208343daf4abbe4c2fa0a30cf .centered-text-area { min-height: 80px; position: relative; } .u0c9b6e3208343daf4abbe4c2fa0a30cf , .u0c9b6e3208343daf4abbe4c2fa0a30cf:hover , .u0c9b6e3208343daf4abbe4c2fa0a30cf:visited , .u0c9b6e3208343daf4abbe4c2fa0a30cf:active { border:0!important; } .u0c9b6e3208343daf4abbe4c2fa0a30cf .clearfix:after { content: ""; display: table; clear: both; } .u0c9b6e3208343daf4abbe4c2fa0a30cf { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u0c9b6e3208343daf4abbe4c2fa0a30cf:active , .u0c9b6e3208343daf4abbe4c2fa0a30cf:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u0c9b6e3208343daf4abbe4c2fa0a30cf .centered-text-area { width: 100%; position: relative ; } .u0c9b6e3208343daf4abbe4c2fa0a30cf .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u0c9b6e3208343daf4abbe4c2fa0a30cf .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u0c9b6e3208343daf4abbe4c2fa0a30cf .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u0c9b6e3208343daf4abbe4c2fa0a30cf:hover .ctaButton { background-color: #34495E!important; } .u0c9b6e3208343daf4abbe4c2fa0a30cf .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u0c9b6e3208343daf4abbe4c2fa0a30cf .u0c9b6e3208343daf4abbe4c2fa0a30cf-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u0c9b6e3208343daf4abbe4c2fa0a30cf:after { content: ""; display: block; clear: both; } READ: Changes in Germany - 1933-1939 EssayWhile speculating and trading around, Mr. Jackson made up his mind to move toOak Creek. Here, they were the first white settlers or ranchers on the lower creek untillate in the fall of 1876. Mrs. Jackson was the first white woman to live on the Lower OakCreek. Living among the warring Apaches, she saw many fierce out breaks and raids. Mr. Jackson was a stoic, care free and dominating man. He traded and handledstock, traveling about the country for many miles, leaving his wife alone in there cabin onthe creek, Mrs. Jackson tended to the stock and did all the ranch chores alone. Sherelated that many a time she saw and heard yelling Indians ride by the place on thesurrounding hills, but she was molested and remained secluded in her small cabin. TheJacksons only had one child and passed away in infancy. While living here on lower Oak Creek, Mrs. Jackson named House Mountain. Atthis time, there was a tall rock chimney at one end of the mountain formation which waslater destroyed by a bolt of lightning. Captain Jackson died on February 22nd, 1892, and was buried Middle VerdeCemetery, near Camp Verde. Three years after the death of Captain Jackson, Mrs. Jackson became the wife of David E. Dumas, being married on October 13th, 1895. They continued to live on thelower Oak Creek ranch and it was here in 1896 that Mack Oliver Dumas, son of DavidDumas came west from Texas to make his home with his Dad and new Mother. MotherDumas lover her acquired son most dearly, just as if it were her own. She gave a verygood home to this wandering boy of sixteen years. In 1905 the family moved to the Red Rock Country on a ranch at the foot of CourtHouse Rock, adjoining the old Schuerman Ranch. One of Mother Dumas closest and dearest friend was Mrs. James Tompson,mother of Charles and Albert Tompson. Their friendship was long and lasting, their visitsextended over three or four days at a time, as they were so far apart and it was on toconvenient to make many trips by wagon and team. The Schuermans and Dumas were always close friends and raised much fruitwhich included peaches, apples, apricots, and plums in addition to large gardens. Dad and Mother Dumas were know throughout the valley for their warmhospitality and sincere welcome which they extended to everyone in the valley, also Jeroneand Camp Verde. Never was a person refused a meal or bed at the Dumas Ranch, Oftenthey would retire alone at night and would awaken the next morning with a house full ofhungry people, ready to eat hot biscuits, bacon and eggs with good strong coffee. MotherDumas would never allow a lone biscuit to be thrown out after a meal. She always said, someone will come along before morning and just might need a bite to eat.Dad and Mother Dumas lived many happy long years at the old Dumas Ranch,now known as Crescent Moon Ranch. In the summer of 1920, Dad Dumas became ill andpassed away in Flagstaff where he was buried. Mother Dumas lived to enjoy here towngrandchildren here and was a very dear member of the step sons household. Her healthbegan to fail in 1924 and she passed away January 24th 1925 at the age of ninety oneyears. She was burie d beside Captain Jackson In Middle Verde Cemetery. Words/ Pages : 1,172 / 24

Computer Information System for IT Help Desk System- Lecture Notes

Question: Describe about the Computer Information System for IT Help Desk System? Answer: Introduction This report serve as a set of information to inform decision making within IT support service (Information technology support service). This report contents the IT support function and its role, responsibilities. Helpdesk procedure and the service level agreements in also include with this report. The clients and the user depend on the IT support service as a guidance of any service. In this context, the IT staff includes all of the personal that work directly with the user and the consumers and all of the individual that are working behind the scenes (Sharji, Mahruqi and Kumar, 2014). IT Support Function The IT support team has got various functionalities in the organization. Some of the most important have been described below: Services to the clients Customer Services gives specialized backing to equipment, programming, system and establishments, and is the initial and essential issue of communication in between the DUT Community and the Department of ITSS (Bernard, 2012). The goal of Services to the Clients is to give proficient, powerful and great data innovation support, guaranteeing our clients get data of advancements in the world of Information Technology and inside of the DUT Community. The service desk supports some of the most important functionality of these services, support to the desktop through an installation of the software, protecting from a virus, etc (Blake et al., 2012). Information Services The Information System Services is in charge of the data innovation parts of the ERP in the Organization and Academic data frameworks that incorporates framework organization, operations, base information organization, frameworks advancement, business investigation, venture administration, ITS client bolster and preparing for ITS clients. Likewise, in charge of server administration, reinforcements, access regulation, and safety all the servers of Information System could be considered (Blokdijk, 2012). The Information System segment gives the ERP of the Organization and scholastic applications that backing the research in the Organizations, educating, and group administration exercises. We endeavor to give the Organization greater caliber, available, and solid administration (Bruton, 2012). Applications are conveyed on the Unix/Oracle figuring stages. Center ERP and scholarly applications gave to the Organization involve: Financial Systems, Human Resource System, System of Payroll, System for the Academic Student and Space Inventory. Some of the typical functionalities in this type of services include training for the IT support, preparing the MCQs, information booth for the pupils, managing the database and operating system, etc (Chambers, 2013). Networking The systems administration division is in charge of the grounds wide PC system framework. The grounds wide system comprises of system cabling; Cisco switches store motors and switches, servers-Microsoft, Unix and Netware, firewalls, DNS/DHCP, facilitating of the servers of the web and the email frameworks. Along with this, the obligation of shielding the system from malignant assault, observing system execution, and getting ready for sufficient system limit arises (Chambers, 2013). Few of the most significant functionalities that are generally covered under this type of services are providing services to the students and staffs through email or portals as and when required, preparing proper infrastructure for the cabling and then maintaining the same, rendering fast and secure access to the internet, preparing the hot spots like conference rooms and libraries where the wireless connection has to be provided, etc (Cwu.edu, 2015). Other than all the above mentioned functionalities the support to the server that is acting in the background as the main driving force of the whole system is also considered as a part of the IT support service along with the provision and maintenance of IP telephony as well. Help desk Role The help desk provides the solution to the end users. The customers and the user are depending on the information technology help desk for keeping the system available and updated. The help desk staffs or personnel work with the end user or customer for their support. These all personals or staffs are working in the background of the organization (Dudin and Dudina, 2013). They are working in background to serve their customer better, and the keep their network infrastructure available all the time. These help desk personnel are the main IT staffs that the customers or users are facing in the IT support service (Elliott, 2012). The user and the consumer are making the judgment about the entire organization based on their conversation with the IT support staffs. The help desk personal or staffs need to understand their role as an IT service staffs in an organization help desk service (Erskine, Beaumont and Asp, 2012). Also, they need to understand their responsibility to their user and customers. The help desk staffs need to learn the technical thing of the IT support system. They also need to have a good and strong skill in the IT support service (Gibson, 2015). The role of the IT helps desk personals are: First line support: All type of organization has many layer or tire for their customer support. This IT help desk is the first level of the customer support of an organization. When the customer needs any help or facing any problem, they first contact the IT help desk (Kalhor and Wistuba, 2013). In the first time, if the IT help desks personal resolve the problem then the customers or users are satisfied. The help desk personnel should have a good and strong communication skill and better problem solving skill, which is required to communicate and solve the customer problems (Legacy.earlham.edu, 2015). Assessing the problem and find the solution: The vital reason customers contact with the IT help desk support for some assistance with the servicing zone that they have issues for resolve. IT help desk support some assistance with servicing specialists concentrating on assessing the issues and recognizing game plans in the midst of most of their workdays (Lovalekar, Pemde and Verma, 2013). This demonstrates their key aptitudes are specialized. However, this is not a large case. Allover, the IT help desk support individual, must to some assistance with having the best possible specialized learning and capacity Recognizing required skillsets: Many customers think that the IT helpdesk staffs need only technical skill for resolve the issue of the customers. But another two type of skill also needs for assist the customer (White, 2013). One is heard skill and the other one is the soft skill. The heard skill is the problem solving power. The soft skill is the communication power to communicate effectively with the consumers or the users. Help desk Responsibilities Responsibility for First line of support: The organization will have separate sections for different roles as the First line support, problem assessment and required expertise. The first line of support helps the customers with normal functional descriptions and frequent queries (Vogelgesang et al., 2012). The frequently asked questions are mainly handled with the first line of support. The First line of support has to make the user understand about the functionality as connecting the wires, checking the compatibility, software installation guide and other equivalent and general queries (V and Baskaran, 2012). First line of support will be responsible to resolve the frequent issues from the client side. The frequent issues are the main problem for every IT based solution. The customers are not informed properly about the general functionalities of the systems. Therefore, the first line of support will need to be knowledgeable and to be well informed with the situations (Thompson, 201 1). Responsibility for problem assessor: Next, first line of support is followed by second-level stakeholders. The second-level stakeholders act here with responsibility of problem assessment. The first level of support will be hampered if they have to assess the problem as well as the answer the frequent questions (Swt.informatik.uni-freiburg.de, 2015). The problem assessor will need to understand about the situation of the problem and as well as the customer requirement specification. In most of the cases, the provided solution may not match with the required criteria. Therefore, the problem assessor plays a major role in selecting the proper issue, noting them and checking duration needed for the complete solution. Problem issue will need to be identified with detailed interaction with customer (Renshaw and Gould, 2014). The detailed interaction may be face-to-face meeting, online live chat, Skype calling or any meeting process where the customer can have the opportunity of explaining the issues. The problem assessor will then inform the individual expertise for the proper solution. Responsibility for experts: Finally, there must an expertise group for different individual solutions. The domains may be networking troubleshooting, system formatting, cloud maintenance issue, network device re-connecting, hardware malfunctioning or hardware replacing, software upgrading and others (Mortensen and Hazel, 2014). These are the main service issues for any IT organization support for customers. Sometimes, the customer may face complicated problems rather than the above-mentioned common issues (Lovalekar, Pemde and Verma, 2013). The complicated issues may be malicious user attacks, phishing attack, brute-force vulnerability, Denial of service attacks and other network vulnerabilities. In those cases, the solution should be provided with maintained standards and guidelines (Legacy.earlham.edu, 2015). The guidelines will include the firewall setting, malware installation and device security settings. The firewall may be secured with filtering, malwares will need to be updat ed in an interval of two weeks and routers will contain customized passwords. However, individual experts will require proper information about the problem handling and resolving issues (Kalhor and Wistuba, 2013). Help desk procedure Help desk is as essential system for every organization. The help desk has several procedure for their customers. These procedure are: General procedure: The consumers call their respective customer support or help desk for their problems. The help desk personals receive these call and helping their consumers to solve their problems. If the problem is solved then, the call is closed. If the IT help desk expert field to resolve the consumer problems, then the expert transfer this call to the management team. This is the general procedure of help desk (Gibson, 2015). Email Procedure: It is also like general procedure. The customers send an email to the help desk email address for their problem. Nowadays many organization provide 24 hours support. The help desk personals check their respective emails and take an immediate step to solving this problem. In email procedure, the help desks personal assist the customers and users via the email system (Erskine, Beaumont and Asp, 2012). Walk-in consumer procedure: The help desk experts received the customer calls or email to assist them. If the problem can be solved by email or call then, the helpdesk personals inform the customers and solve the problems. If the problem is not possible to solve over the phone call or email, then the help desk personnel inform the customers (Elliott, 2012). Then the help desks personal to send a technician to the customer address who can solve the problem. This is the walk in the procedure. Customer call back procedure: This process applies to the help desk prosomal and the walk in a technician. The helpdesk specialist exchanges the client's call to the event chosen one. If he/she is not accessible, the call will go to the appointee's phone message. There are no exemptions. The helpdesk specialist redesigns the remarks field on the Service Center event to demonstrate that the client called, including a particular inquiries/concerns they might have (Dudin and Dudina, 2013). There are no special cases. The CSS expert is in charge of notifying the client of the occurrence status. There are no special cases (Cwu.edu, 2015). Routing Procedure: This process applies to the help desk prosomal and the walk in the technician. The helpdesk professional allocates a preparatory seriousness level to every occurrence in light of the technician Best Practices. If the event is appointed as Critical, send an email to email support center and telling them about it. There are no special cases. Service Level Agreements A Service Level Agreement (or SLA) is the some portion of an agreement, which characterizes precisely what product or service serve by a supplier and the level of the supplier product or service. The SLA is, for the most part, some portion of an outsourcing or oversaw administration's assertion, or can be utilized as a part of offices administration understandings and different assertions for the procurement of administrations (Chambers, 2013). The main elements of an SLA The SLA must set out the general destinations for the administrations to be provided. For instance, if the reason for having an outer supplier is to enhance performance, save costs or give access to abilities and innovations. Representation of the Services The SLA must be incorporating a specific description of the administrations. Every individual administration has to be characterized there should be a depiction of what the administration is the place it is to be given, to whom it is to be given and when it is required (Bruton, 2012). Completing Standards At that point, taking every individual administration like this, the client has to express the normal benchmarks of production. This will change contingent upon the administration. Utilizing the "reporting" illustration referred to over, a conceivable administration level could be 99.5%. However, this must consider carefully (Blokdijk, 2012). Regularly a client will need performance measures at the largest amount. The administration supplier might well contend that administration levels have to be set intentionally low so as to ensure that the administration can be given at an aggressive cost (Blake et al., 2012). It is every one of the matter of judgment, and the client should consider every administration level thoroughly it is regularly the case that person administrations will be weighted distinctively relying upon their business significance. Execution guidelines for accessibility of an on-line administration are for the most part high as it is essential for the client to guara ntee steady accessibility of the administration (Bernard, 2012). Pay/Service Credits All together for the SLA to have any "bite", inability to accomplish the administration levels needs a money related result for the administration supplier. This regularly accomplished through the incorporation of a credit service administration. Where the administration supplier failure to accomplish the concurred implementation principles, the administration supplier will pay or credit the client an amount that motivates the product or service execution. The vital thing is to guarantee that the administration credits are sensible and incentivize the administration supplier to improve and that they kick in early enough to have any difference (Sharji, Mahruqi and Kumar, 2014). Basic Failure Administration credits are helpful in getting the administration supplier to enhance its execution; however, what happens when administration process fall below the normal level. If the SLA just included an administration credit regime then, unless the administration provided was so terrible as to constitute a material breach of the agreement, all in all, the client could wind up in the position of paying for an unacceptable general performance (White, 2013). For instance, if administration credits kick in if a level administration disappointment has happened twice in a specific period, the SLA could express that the client has the right to end the assertion for material breach if the administration level has not been accomplished, say, eight times in the same period (Vogelgesang et al., 2012). Importance of managing Users and issue involving in IT Support Managing users In the IT support helpdesk, the user can directly contract with the IT support executive. In every company, it is mandatory to ensure that their ITSM is working properly, and the basic operations are works smoothly. The IT helpdesk area intended for clients to reach IT administrations at whatever point any issue emerges (V and Baskaran, 2012). Keeping in mind the end goal to make this procedure more straightforward, they require a framework that can deal with their clients and convey the solicitation with a legitimate work process. Figure: User Management (Source : Thompson, 2011, pp290) IT supports The service desk area in Service Operations, adequately being the window into IT, anything that affects the SD is an issue. On the off chance that the relationship between the improvement groups and the operations groups is bad, this can be a major issue, particularly if the advancement group throws new administrations over the divider to IT and leaves it to operations to keep running with. These groups need to impart exceptionally well and ensure that each is completely included with onboarding new or changed administrations (Thompson, 2011). IT industrial lifecycle and is normally the area where the basic needs in IT associations. Most associations today focus on the changeover and Operations frames, remembering these do offer preferences to the service or commerce, especially as to maintenance, these are truly doubtlessly acknowledged shapes (Ozay and Demiralp, 2012). Perhaps, there should be an increase to considering passing on worth to the business, and this quality creation starts with organization philosophy. Frequently, IT puts lacking strength in configuration and winds up building and process rather that does not address trade issues. In case the trade, IT Enterprise design, growth and Operations bunches contributed more energy participating at this stage, the association would save money. It is extensively keener to decide an issue perceived in plan than holding up until evolution or Operations (Swt.informatik.uni-freiburg.de, 2015). Organization process is about maintenance a consistent IT situation through op en and proactive means. An impressive measure of its money related arrangement. Organization Operation arranges and executes the methodology required to pass on and manage the end-to-end organizations agreed with the business. Conclusion This report demonstrate the IT help desk support system. The IT help desk support system is an essential part for every organization. The researcher include many important things about the IT help desk support. This report include the functionality of the IT help desk and support center. Also the researcher include the role of help desk, responsibility of the help desk to their client. A details procedure and part of the procedure are describe in this report. For every IT help desk support has a service level agreement that they need to follow or maintain. The clients and the user are depend on the IT support service as a guidance of any service. In this context, the IT staff includes all of the personal that work directly with the user and the consumers, and all of the individual that are working behind the scenes. Finally, the report is all about the demonstration of IT help desk support system and their procedure. References Al-Sharji, S., Al-Mahruqi, A. and Kumar, R. (2014). Help Desk Management System for PC Troubleshooting. 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